Help Desk Technician (ETAC)

The Help Desk Technician’s responsibilities include but aren't limited to staffing the Eagle Technical Assistance Center, supporting students via the phone as well as those walking up to the help desk.  Additionally Help Desk Technician’s are responsible for assisting with staying abreast of ITS maintenance, announcements and alternate means to access equipment in case of emergencies and attending all mandatory training sessions offered by ITS Student Services Team.

Student must have relevant computer experience; however it is expected that extensive on the job training will be required in order to carry out more advanced duties. It is expected that the person who fills this student position will be knowledgeable, energized, organized, honest, trustworthy, cognizant of the importance of their duties, and able to exercise responsibility and good judgment.  Interested applicants should have the ability to work collaboratively with others, understand the role of technology in support of the campus, exemplify the service orientation of the division, respect the opinions of others, appreciate and respect the roles of students, faculty, and staff.   It is also expected that the Help Desk Technician must show a willingness to learn and adapt to the ever changing technology they will be faced with.  They must also act in accord with the confidentiality agreement they signed due to the highly sensitive material they are exposed to.