Lab Technician

Student Lab Technicians is a temporary position for student workers.  Student Lab Technicians are responsible for providing assistance to NCCU students.  In this position you serve as the first contact person for students seeking technical help with computer related issues, such clearing and correcting printing issues, wireless log-on issues, network log-on issues. Students must also perform basic computer troubleshooting, including course specific software and printer maintenance.  Student Lab Technicians are responsible for maintaining a clean quiet work area for students, ensuring the lab is stocked with paper, cleaning of computers in labs spaces, and answering basic help desk questions. Student Lab Technicians must be present, visible and available to students, faculty and staff during the entirety of their scheduled shift.  Student Lab Technicians must monitor to ensure abuse is not occurring in the labs, ensure lab rules are being followed, staying abreast of ITS maintenance, announcements and alternate means to access equipment in case of emergencies and attend all mandatory training sessions offered by ITS Student Services Team.

Student must have basic computer knowledge, and have strong interpersonal and customer service skills. Must be confident in knowledge of Windows and/or Mac/OS and common problems. Must be a self-motivated problem solver, and student should have a desire to learn new technologies. Student will be responsible for monitoring lab activities and ensuring that lab and university policies are enforced and followed.