Student Complaints and Grievances

Complaint

A complaint is often resolved informally or through mediation, though it may develop into a grievance if a resolution cannot be found. The subject of a complaint is normally an action, decision or omission within the control or responsibility of the University that causes a student to feel they have been wronged.

Grievance

A grievance is a complaint that may result in disciplinary action against a staff member or student. It may also be a complaint that has failed to reach a resolution after informal processes have been attempted. The submission of a grievance will result in the appointment of an investigator to examine the complaint, according to the process established by the Office of the Provost.

Student Complaint Form

The Student Complaint Form provides students with an avenue to submit a concern regarding an academic or a non-academic matter. Students are encouraged to resolve complaints at the appropriate level of dispute; however, should this approach fail or be inappropriate, students may submit written complaints through the Student Complaint Form.  If you are enrolled in an online course or program, please complete and submit the NCCU Online Student Complaint Form.  You will receive confirmation that your complaint was received and routed to the appropriate office within 24 hours.

Student Grievance Form

The Student Grievance Form provides students with a formal procedure to make claims that their rights under the law or university policy have been violated. Students are encouraged to attempt to resolve issues at the appropriate level of dispute; however, should this approach fail or be inappropriate, students may submit a grievance through the Student Grievance Form.   If you are enrolled in an online course or program, please complete and submit the NCCU Online Student Grievance Form.  You will receive confirmation that your grievance was received and routed to the appropriate office within 24 hours. Please carefully review the Grievance Procedure for Undergraduate Students or the Grievance Procedure for Graduate and Professional Students as appropriate.

Other Resources